Payroll Operations Analyst (Hybrid)

About the Role

This position serves as a subject matter expert responsible for executing and overseeing payroll actions across multiple RTX business units, including Raytheon, Collins Aerospace, Pratt & Whitney, and Corporate. The Payroll Operations Analyst – Benefits Processing ensures accurate calculation, validation, reconciliation, reporting, and compliance for all benefits deductions. The role applies federal regulations such as USERRA, SOX controls, union CBAs, and RTX policies while conducting detailed reviews and resolving escalated cases.

This position partners closely with Leave of Absence, Payroll Operations, Time & Labor, Human Resources, Total Rewards, Vendor Partners, and business unit stakeholders to ensure timely, precise, and audit-ready payroll transaction processing across the enterprise.

Responsibilities

• Audit and validate Benefits payroll processing procedures while ensuring accurate earnings and deductions and meeting strict state compliance payroll deadlines.
• Oversee and ensure timely delivery of payroll processing signoffs, serving as the subject matter expert for Benefits deductions.
• Partner closely with Vendor Partners, Total Rewards, and other teams to ensure accurate documentation, approvals, and data inputs across all business units.
• Develop, publish, and analyze metrics reporting to monitor SLA adherence, identify processing trends, and highlight improvement opportunities.
• Provide insights and recommendations to leadership to drive quality, accuracy, and operational efficiency.
• Act as the SME and primary escalation point for payroll benefits cases, including issues requiring multi-system research, employee communications, policy interpretation, or coordination across Vendor Partners, Total Rewards, Human Resources, Time & Labor, and business unit stakeholders.
• Manage incoming report distribution and tracking, ensuring accurate validation, routing, and follow-up across payroll teams.
• Maintain audit-ready records for all reports and processing actions.
• Monitor and manage team in-boxes and multi-system case queues, triaging incoming requests, prioritizing urgent actions, and ensuring timely responses.
• Identify items requiring escalation or cross-functional collaboration and maintain complete documentation of resolutions.
• Review process improvement intake, gather enhancement ideas from the team, assess feasibility, and partner with Payroll Benefits leadership to suggest process, system, or control improvements.

Requirements

You must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.

Candidates must reside within commuting distance of Richardson, TX or Farmington, CT.

Qualifications

You Must Have

• A Bachelor’s Degree or equivalent experience working with corporate payroll.
• 1+ year of experience in payroll benefits processing or an adjacent field, preferably in a large multi-business unit organization.

We Prefer

• Experience working with tools such as ADP EV5, ADP Global View, Workday, Service Now, Alight HRX, and reporting systems.
• Proficiency in customer service management and expertise in handling case escalations.
• Experience processing benefits transactions related to final pay and other time-off payouts across business units.
• Familiarity with payroll-related compliance processes and regulations.
• Advanced Excel analytical skills (Pivot Tables, Xlookup, etc.).
• Ability to work with complex multi-system workflows, adhering to federal laws and regulations while maintaining strong attention to detail.
• Strong analytical, reconciliation, and audit skills.

Benefits

• Medical, dental, vision, life insurance, and short-term/long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program (educational assistance).
• Parental (including paternal) leave.
• Paid time off and holidays.
• Achievement awards.
• Child/adult backup care.
• Annual short-term and/or long-term incentive compensation programs (dependent on role level and collective-bargaining agreements).

Pay

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Schedule

This is a hybrid role. Employees in hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader.