Payroll Assistant

This is a Fully Remote Job About Our Client:This organization operates within the healthcare sector, addressing challenges in healthcare delivery and management. It supports a large network of healthcare practices nationwide, serving millions of patients annually. The organization emphasizes a collaborative culture focused on improving community health outcomes through integrated team efforts. About the Opportunity:The PAYROLL ASSISTANT role is central to maintaining efficient payroll and timekeeping operations. This position manages incoming inquiries, supports system monitoring, and assists with data management to ensure accurate and timely payroll processing. The role contributes to the organization by providing frontline support, facilitating communication, and supporting project coordination within the payroll function. Responsibilities:Receive and categorize payroll team tickets through ticketing systemsProvide initial support to resolve inquiries or escalate appropriatelyRoute complex issues to designated team members according to protocolsPerform password resets for payroll and timekeeping systems after identity verificationAnswer main payroll phone lines, assisting with support or escalationMonitor inbound and outbound payroll/timekeeping system interfaces for errors and escalate accordinglyUpdate tier zero support resources as needed based on feedback and researchManage combined inbox to distribute relevant information to team membersAssist with cross-functional data requests ensuring policy compliance on sensitive informationMaintain team calendar to track completion of recurring payroll tasksSupport verification of employment requests for payroll populationsConduct data entry/imports to payroll and timekeeping systems to support payment processingParticipate in payroll and timekeeping project teamsDocument meeting minutes and follow up on action itemsReport issues impacting project timelines to department leaders Requirements:High School DiplomaMinimum 2 years in customer service, project management, or administrative rolesExperience in a large company payroll function preferredProficiency in Microsoft Office and ExcelAbility to work independently and as part of a dynamic teamStrong customer service skills and attention to detailAbility to multitask and perform under pressureCommitment to confidentiality Pay Range and Compensation Package:Base salary range is $20.80 to $25.48 per hour, excluding fringe benefits and potential bonusesEligible for annual corporate Success Sharing bonus based on organizational performanceFinal salary determined by skills, education, and experience Benefits & Perks:Health, dental, and vision insuranceHSA/FSA optionsLife and AD&D coverage401(k) retirement plan with matching and discretionary profit-sharingGenerous paid time off (3-4 weeks annually)Student loan refinancing discountsProfessional and career development programsEmployee assistance program and travel assistanceWellness programsFlexible work hours Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.