Payroll Answer Bar Specialist

Responsibilities

• Provide knowledgeable support to employees and payroll team on payroll-related inquiries
• Offer backup processing and reporting assistance to the payroll team
• Identify, research, and resolve technical issues in a timely manner
• Respond professionally to ticketing systems, phone calls, emails, and employee requests regarding payroll systems
• Aid with time and attendance inquiries as required
• Interpret payroll policies and procedures for employees at all levels
• Process manual tax adjustments and support tax reconciliations

Requirements

• CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) preferred
• Minimum 2 years of recent hands-on U.S. multi-state payroll experience required; Canada/Mexico experience a plus
• Knowledge of UKG Pro or professional HR systems strongly preferred
• Proficiency in Microsoft Office required
• Experience in a high-volume, multi-tasking work environment required
• Strong interpersonal, organizational, oral, and written communication skills required
• Detail-oriented with strong analytical skills and ability to work with minimal supervision

Qualifications

Knowledge of UKG Pro or professional HR systems strongly preferred

Proficiency in Microsoft Office required

Experience in a high-volume, multi-tasking work environment required

Strong interpersonal, organizational, oral, and written communication skills required

Detail-oriented with strong analytical skills and ability to work with minimal supervision

Skills

• Payroll Administration
• Customer Service
• Problem Solving
• Time Management
• Attention to Detail

Benefits

• Competitive Pay
• Medical Plans
• Fertility, Adoption, and Surrogacy Benefits
• Dental and Vision Plans
• Health Savings Account Contributions
• Flexible Spending Accounts (FSA)
• 401(k) with Employer Match
• Employee Stock Purchase Plans
• Other Financial Benefits
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Sick and Vacation Time
• Paid Holidays
• Back-up Childcare and Parenting Support Resources
• Voluntary Benefits
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies Program
• Commuter Benefits
• Employee Discounts and Perks