Payments Relationship Manager

About the role

Manage our key payment partner relationships for big ticket/luxury purchases including but not limited to: growth initiatives, new product research, business case formulation and analysis, budgeting/performance metrics management, payment marketing strategy, campaign planning and execution, field strategy, and overall customer experience.

Act as the banner Subject Matter Expert (SME) internally and externally on all payment related initiatives from contractual commitments to in-store and online implementations/experiences.

Collaborate with Payment Providers and Cross-Functional teams in Marketing, Store Operations, Customer Connection, MP&I, Sourcing, Legal/Compliance, FP&A, Learning & Development and IT to deliver upon the individual brand goals and overall corporate goals.

Responsibilities

• Relationship Management – Point of contact for all payment-related initiatives internally and externally with payment providers.
• Manage multiple payment partner relationships in alignment with brand goals and while delivering a seamless and elevated/luxury experience across our suite of Payment Options: Primary Private Label, Secondary Private Label, Buy Now Pay Later, Leasing, Bankcard & Gift Card.
• Acts as the subject matter expert on credit/payment initiatives and to key cross-functional partners on project teams.
• Strategy – Subject matter expert on Signet’s Payments Ecosystem focusing on generating ideas to drive growth and/or enhance the overall experience while also staying informed on emerging Payments/trends.
• Develop and test growth strategies/initiatives for our Payment Options and lead new product research and recommendations to deliver on Signet’s, Jewelry Services, and Brand goals.
• Oversee the planning and execution of Payment-related field strategies including but limited to in-store systems, training, and contests.
• Review store/customer escalations and White Glove requests and develop enhancements to minimize these requests and improve the overall buying experience.
• Oversees policies and procedures updates based on compliance/regulatory changes and business needs (e.g. change in terms).
• Partners with Signet Compliance and Payment Providers as needed.

Qualifications

• Education Required: 4-year college degree in Finance, Accounting, Banking, Marketing or related field
• 8-10 years in payment-related area with experience around Payments, Credit, Operations, Project Management
• Strong written and verbal skills, problem-solving skills, relationship skills