Client Payment Relationship Manager

Serve as the lead primary relationship manager

• Partner with treasury, payments, and service teams to deliver an exceptional client experience.
• Monitor payment performance, identify trends, and risks across multiple data sources.
• Translate insights into actions that improve client outcomes, operational efficiency, and revenue retention.
• Lead regular client reviews, address complex payment issues, coordinate cross-functional resolution efforts, and provide proactive recommendations on payment capabilities, process optimization, and performance improvement.

Key Responsibilities

• Build trusted executive-level relationships.
• Analyze payment volumes and service metrics.
• Prepare client-facing performance reporting.
• Track service commitments, escalate and resolve issues.
• Support onboarding and change initiatives.
• Identify opportunities to deepen client engagement through consultative problem solving and data-driven insights.

Required Skills

• Proven experience managing relationships with clients for payment products, programs and services.
• 8-10 Years of relevant experience.
• Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources.
• Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes.
• Advanced analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
• Excellent verbal and written communication skills, including the ability to present insights and recommendations to senior client stakeholders.
• Demonstrated ability to coordinate across product, operations, technology, and service teams to resolve issues and drive results.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and client commitments in a fast-paced environment.

Desired Skills

• Experience with treasury management, commercial payments, merchant services, or receivables/payables solutions.
• Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs.
• Experience developing client performance dashboards, executive business reviews, and actionable management reporting.
• Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies.
• Knowledge of payment operations, implementation processes, and service-level performance management.
• Coding skills.

Skills

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Shift

1st shift (United States of America)

Hrs Per Week

40