Client Payment Relationship Manager

Serve as the lead primary relationship manager

Serve as the lead primary relationship manager for a portfolio of large corporate clients, partnering with treasury, payments, and service teams to deliver an exceptional client experience. This role is responsible for monitoring payment performance, identifying trends, and risks across multiple data sources, and translating insights into actions that improve client outcomes, operational efficiency, and revenue retention.

• Build trusted executive-level relationships
• Analyze payment volumes and service metrics
• Prepare client-facing performance reporting
• Track service commitments
• Escalate and resolve issues
• Support onboarding and change initiatives
• Identify opportunities to deepen client engagement through consultative problem solving and data-driven insights

Required Skills

• Proven experience managing relationships with clients for payment products, programs and services
• 8-10 Years of relevant experience
• Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources
• Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes
• Advanced analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions
• Excellent verbal and written communication skills, including the ability to present insights and recommendations to senior client stakeholders
• Demonstrated ability to coordinate across product, operations, technology, and service teams to resolve issues and drive results
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and client commitments in a fast-paced environment

Desired Skills

• Experience with treasury management, commercial payments, merchant services, or receivables/payables solutions
• Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs
• Experience developing client performance dashboards, executive business reviews, and actionable management reporting
• Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies
• Knowledge of payment operations, implementation processes, and service-level performance management
• Coding skills
• Bachelor's degree in business, finance, economics analytics or a related field

Shift

1st shift (United States of America)

Hrs Per Week

40