Payments Processor (59100)

Transaction Processing

• Accurately process ACH transactions and wire transfers within established deadlines.
• Monitor and reconcile daily transaction activity to ensure accuracy and compliance.
• Validate transaction details and resolve discrepancies promptly.

Compliance & Risk Management

• Assist customers with compliance and audit requirements related to ACH and wire services.
• Respond swiftly to fraud or compromised account situations, prioritizing customer protection.
• Maintain confidentiality and adhere to regulatory and internal standards.

Customer Experience & Internal Support

• Provide prompt and professional support for ACH and wire processing via phone, email, and digital channels.
• Troubleshoot payment processing issues and guide customers and internal partners toward resolution.

Collaboration & Expertise

• Serve as a resource for frontline staff and internal teams seeking ACH and wire processing knowledge.
• Act as a subject matter expert on ACH and wire products and procedures.

Operational Excellence

• Document events, issues, and resolutions in the CRM system.
• Ensure all processing activities meet quality and timeliness standards.

Required Knowledge/Experience

• Strong attention to detail and accuracy under time-sensitive conditions.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities while maintaining confidentiality.
• Experience with ACH and wire processing systems preferred.
• Demonstrate strong adherence to regulatory standards and proactively implement risk mitigation strategies to ensure secure and compliant payment processing.