Payments & Partner Operations Manager

Key Responsibilities

• Lead monitoring and improvement across LatAm payment corridors in Colombia, Mexico, Brazil, and Guatemala.
• Define, track, and report the operational KPIs that drive corridor health and customer experience.
• Own third-party payout partner relationships across markets, from contract terms to live escalations.
• Troubleshoot corridor issues with partners and drive structural fixes to reduce technical outages.
• Build governance frameworks, dashboards, playbooks, and reporting that streamline internal and partner operations.
• Partner with Product and Engineering on scalable system builds, and support new market launches alongside Growth, BD, and Support.
• Operate inside a real-time business with infrequent night and weekend escalations.

Minimum Qualifications

• Experience: 5+ years in operations, finance, or technology at a startup or high-growth tech company.
• Project Leadership: Demonstrated end-to-end project ownership across diagnosis, analysis, process design, and delivery with technical teams.
• Analytical Toolkit: SQL and advanced Excel; comfortable building dashboards from scratch.
• Languages: Full professional fluency in English and Spanish, written and verbal.
• Emerging Markets: Direct experience operating in or with LatAm markets.
• Operator Mindset: Hands-on IC instincts; comfortable juggling time-sensitive priorities autonomously across time zones.

Bonus Qualifications

• Payments Depth: Prior payment ops, payout partner, or cross-border infrastructure experience (Mercado Pago, Bitso, EBANX, Nubank, PayPal, etc.).
• Portuguese: Trilingual (EN/ES/PT); Brazil is a key corridor.
• Builder DNA: Playbooks, SOPs, or automation you've built that outlasted you.