Payments Operations Analyst

About the role

We are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale.

Responsibilities

• Monitor payment performance, transaction trends and operational indicators for Sony operating companies, producing operational reporting and issue tracking that helps identify anomalies, processing issues, customer friction and optimisation opportunities.
• Prepare regular and ad hoc reporting covering payment performance, onboarding status, operational risks, open issues and follow-up actions.
• Partner with SIE Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.
• Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination and other operational tasks.
• Maintain operational trackers, action logs and supporting materials for payment success plans, service reviews and stakeholder discussions.
• Career Development
• Coordinate payment-related issue triage across Sony operating companies, PSPs and internal Sony teams, ensuring actions, owners and status updates are clearly captured.
• Support UAT, production testing and post-launch checks for new payment methods, payment providers, platform enhancements and operational changes.
• Document repeatable processes, configuration requirements, escalation paths and operational playbooks for Sony Engagement Platform payment services.
• Achieve operational insights from Sony operating companies in internal planning discussions, helping teams understand recurring issues, reporting needs and process gaps.

Qualifications

• 5+ years of experience in payment operations or a related operational analytics role.
• Experience monitoring operational performance, identifying issues and coordinating follow-up actions across multiple stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation, payment reporting or operational readiness processes.
• Strong analytical mindset, with the ability to interpret operational and payment data and communicate clear, practical insights.
• Excellent attention to detail, with the ability to maintain accurate documentation, action logs and status reporting.
• Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customer support or external partners.
• Ability to manage multiple workstreams, prioritize effectively and operate in a fast-paced, evolving environment.
• Clear written and verbal communication skills, with the ability to explain operational issues and recommendations to both technical and non-technical audiences.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and support documentation, while validating outputs and applying appropriate judgement around data sensitivity.

Benefits

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee assistance plan and comprehensive behavioral health benefits
• Fertility benefits, including, surrogacy, and adoption assistance programs
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
• Short-term & long-term disability plans
• Up to 12 weeks of paid parental and caregiver leave
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
• Education assistance and student loan programs
• Flexible Work Arrangements, including remote and hybrid work schedules
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)