Payments Implementation Analyst

About the role

The Payments Implementation Analyst at Customers Bank supports the execution of new payment initiatives and large-scale enhancements across the bank's payment ecosystem. This role involves supporting the end-to-end implementation lifecycle, including vendor relationships, onboarding, client setup, system configuration, testing, and go-live readiness for new payment capabilities.

Responsibilities

• Support end-to-end implementation of new payment products, clients, and business initiatives
• Aid in onboarding activities, including requirements gathering, client setup, and system configuration
• Map payment workflows, processing rules, and operational procedures
• Ensure implementations are delivered accurately and aligned with defined requirements
• Participate in testing activities, including UAT, regression testing, and validation of payment flows
• Document test cases, results, and defects, and support issue resolution
• Support post-implementation validation and stabilization activities
• Partner with Product, Technology, Operations, Risk, and business teams to support implementation efforts
• Coordinate tasks, timelines, and dependencies across multiple stakeholders
• Communicate progress, risks, and issues to ensure alignment and timely delivery
• Onboard new partners, integrations, and payment capabilities
• Maintain implementation documentation, procedures, and onboarding materials
• Develop standardized, repeatable implementation processes
• Identify opportunities to improve efficiency, reduce errors, and enhance scalability
• Ensure documentation aligns with audit, risk, and compliance expectations

Requirements

• 1-3 years of experience in payments, banking operations, or project support
• Basic understanding of payment systems and workflows (ACH, wires, RTP, etc.)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and collaboration skills
• Strong analytical, problem-solving, and communication skills

Preferred Experience

• Experience with payment platforms (e.g., payment hubs, or similar systems)
• Familiarity with agile product management methodologies and backlog management
• Experience working in a regulated financial services environment

Skills & Attributes

• Ability to coordinate across multiple teams and stakeholders
• Problem-solving mindset with ability to identify and address issues proactively
• Detail-oriented with a focus on accuracy and quality
• Strong communication and collaboration skills
• Self-motivated, accountable, and committed to operational excellence
• Adaptable in a fast-paced, evolving environment
• Team-oriented with a willingness to support broader team needs

Benefits

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations” upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Pay

Commensurate with experience

Schedule

N/A

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified