Payments Fraud Investigator

About the role

The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business.

Responsibilities

• Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
• Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders
• Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network
• Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks
• Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes

Requirements

• 3+ years of experience conducting complex investigations
• 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders
• Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges
• Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements
• User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset
• Ability to travel to vendor locations for up to 10% of the year
• Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud
• Experience investigating and mitigating card testing and account takeover attacks
• Experience designing fraud and risk workflows, analyst tooling, and processes and procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

Qualifications

• Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud
• Experience investigating and mitigating card testing and account takeover attacks
• Experience designing fraud and risk workflows, analyst tooling, and processes and procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of fraud patterns and typologies

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Pay

• Annual US base salary range: $89,000 - $133,400

Schedule

• Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
• A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices.