Payments Business Operations Director

What You’ll Be Doing

• Work with Networks and Acquiring Processors to build acquiring capabilities and add additional financial products to the portfolio
• Be the subject matter expert for merchant acquiring initiatives of the Bank, processing networks, and transaction flow
• Understand the business needs and strategy; build a product-specific vision and execution plan, including helping set objectives and expected results for the product team
• Closely collaborate with business units such as Sales, Business Development, Legal, and Compliance, Engineering, Product, Operations & Finance
• Evaluate opportunities to support new payment methods or expand existing ones for our customers by building platform capabilities or integrating with partners.
• Work closely with Sales and client interfacing teams to track our customer needs and ensure they’re being addressed and help communicate our roadmap and timelines back to the customer.
• Leverage market research, internal data, client feedback, and customer insights to identify opportunities for future enhancements; share the same with the product team.
• Create metrics to track progress towards product objectives and measure the health of the business.
• Create and maintain comprehensive documentation related to processes, training, and policies

What You’ll Bring to the Table

• Payments experience a MUST
• 5+ years of experience managing merchant acquiring operations, with hands-on experience in residuals/portfolio management and fee optimization.
• Experience in solution design, testing, and gathering analytics to turn data into actionable insights and drive sales process optimization.
• Equipment management (hardware and/or virtual)
• In-depth understanding of the difference between ISO, ISV, and Payfac models
• Experience in regulated financial services industries, FinTech, or retail banking preferred; Retail/wholesale contracts/Schedule A.
• Advanced Excel Skills.
• CRM (ex: Salesforce, MS 365, etc.)
• Business analytics service (Power BI, Tableau, etc.)
• Experience with Crypto/NFT technologies, Neobank/Open Bank, and BNPL

What We Offer

• A competitive package including salary, annual bonus and robust benefits.
• Our culture is a collaborative, hands-on community where all voices are welcome at the table and current team members welcome new employees with open arms.
• We are in an exciting phase of accelerated growth and we welcome motivated individuals keen to hit the ground running.