Director, Payments Operations

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $170,000 – $180,000 annually

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Lead the evolution of payments operations from initiation to funding
• Build a multi-year roadmap for scaling payment services
• Identify and implement automation opportunities to enhance efficiency
• Act as a subject matter expert in payments for product and tech decisions
• Drive improvements in customer experience across payment processes
• Establish and monitor metrics for the payments journey
• Collaborate cross-functionally to troubleshoot and improve systems
• Ensure accuracy and compliance in daily payments processing
• Maintain financial integrity through effective reconciliation
• Define operational controls and service level agreements (SLAs)
• Analyze key performance indicators (KPIs) and report to leadership
• Manage and oversee relationships with banking partners
• Lead governance and issue resolution forums with banks
• Stay updated on regulations impacting payments operations
• Develop a high-performance team and nurture talent

Qualifications

• Leadership experience in payments or financial services
• Proven success in transformation and process improvement
• Deep knowledge of payment processing and compliance
• Experience managing banking or fintech partnerships
• Ability to lead and develop teams in a matrixed structure
• Strong verbal and written communication skills for executive engagement
• Customer-focused mindset in operational processes
• Operational agility in fast-paced environments

Benefits

• Opportunities for career growth and development
• Inclusive work environment that values diverse perspectives
• Unique challenges contributing to organizational transformation
• Comprehensive global benefits and wellbeing programs