Director of Payments Operations

Payment Partnerships & Operations

Help develop and own execution of the payments operations strategy aligned with company growth, product roadmap, and monetization goals.
Provide oversight for all initiatives that impact payments operational workflows, ensuring operational expertise is embedded throughout project planning and execution.
Partner with Product and Engineering to launch new payment capabilities, geographies, and value-added services, while ensuring the supporting operational workflows, controls, and processes are thoughtfully designed, documented, and scalable.
Manage our third-party payments relationships with the payment networks, card brands, and other payments related third-party providers. Serve as the primary point of contact for evaluating new strategic vendors, platforms, and technologies in support of payments.
Maintain a robust set of reporting and dashboards to track payment performance, risk metrics, and operational KPIs, partnering closely with Business Analytics to guide prioritization and ensure timely delivery of high-impact operational reporting.
Leverage reporting to identify issues, drive continuous improvement, and inform product and business decisions.
Oversee day-to-day operations across the full payment lifecycle: onboarding, processing, settlement, reconciliation, chargebacks, refunds, and payouts.
Design and continuously improve operational workflows, controls, reporting, and SLAs to support platform growth.
Monitor industry trends, regulations, and emerging technologies to identify opportunities for process improvement and innovation.
Collaborate with the Product team to identify workflows or user experiences that improve our value proposition and drive payment product adoption and usage.

Cross-functional Collaboration

Set clear objectives, provide regular feedback, and promote professional growth for payments team members across a variety of functions.
Act as an internal champion for the Payments product and educate the entire company on the operational elements of our payments business.
Manage and strengthen relationships with cross-functional teams to ensure alignment with company goals and the nuances of the payments business, processes, and strategy.
Influence decision-making processes and provide strategic insights to drive product development and market positioning.

What You Will Need To Accomplish The Job

Strong understanding of payment operations, Card Brand Interchange, payments program design, and a demonstrated level of success influencing cross functional teams.
Demonstrated experience working with various payment pricing models and commercial structures such as flat rate and IC+
Exceptional individual leadership and communication skills with the ability to drive alignment across teams toward common goals
Strategic thinker able to define processes and design customer centric experiences that differentiate the Payments product offering
Excellent analytical and problem solving skills with the ability to interpret complex data, identify trends, and make data driven decisions
Strong presentation skills with the ability to effectively engage an executive audience
Ability to work fluidly across all organizational functions
Highly organized with strong attention to detail and excellent time management skills, including a proven ability to meet deadlines
Proficient with Microsoft Office Suite or related software