Payments Architecture & Engineering Specialist

About the role

Join our dynamic team at Global Payments where you can contribute to innovative solutions in the financial technology sector. We are seeking a skilled professional who can enhance our customer service and support operations.

Responsibilities

• Handle customer inquiries and issues through various channels including phone, email, and live chat.
• Resolve complex customer problems and escalate issues to appropriate departments as needed.
• Collaborate with cross-functional teams to improve customer service processes and outcomes.
• Provide exceptional customer service by maintaining high standards of professionalism and communication.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• At least 2 years of experience in customer service or a related field.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems is a plus.

Skills

• Customer service orientation.
• Technical proficiency in customer support software.
• Ability to handle sensitive and confidential information.

Benefits

We offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

$45,000 - $55,000 annually based on experience.

Schedule

Full-time position with flexible working hours.