Payments Architecture & Engineering Specialist

About the role

Join our dynamic team at Global Payments where you can contribute to innovative solutions in the financial services industry. We are seeking a skilled professional who can enhance our customer service and support operations.

Responsibilities

• Provide exceptional customer service through phone, email, and live chat
• Handle escalated customer issues and complaints professionally
• Process transactions and manage customer accounts efficiently
• Collaborate with cross-functional teams to improve service delivery
• Stay updated on industry trends and regulatory changes

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field
• Minimum 2 years of relevant customer service experience
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Qualifications

• Experience with CRM systems is a plus
• Knowledge of financial services industry is beneficial

Skills

• Customer service excellence
• Technical proficiency
• Team player

Benefits

We offer competitive compensation packages, comprehensive health insurance, and a supportive work environment.

Pay

$25 - $35 per hour based on experience

Schedule

Flexible schedule with potential for remote work