Payments and Account Services Supervisor, Full-time, Onsite

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. First, there is a Position Summary: "We're Growing our Team! ..." That's about the role. So we can have

About the role

with paragraphs. Then there is "Compensation and Position Classification for Payments & Account Services Supervisor: Full-time benefits eligible, Exempt (Salary), $50,000 - $57,000/year, DOE, p aid Bi-weekly . Employee Benefits ..." This includes Pay and Benefits. So we need Pay section: include salary range and pay frequency. Benefits section: list benefits. Also there is "What You'll Do" which is responsibilities. So Responsibilities section. Then "Lead a High-Performing Team as the Payments & Account Services Supervisor" is also responsibilities (people leadership). Could be part of responsibilities. Then "What Success Looks Like for the Payments & Account Services Supervisor" maybe could be part of responsibilities or qualifications? It's more about expectations; could be part of responsibilities or maybe a separate section like "Performance Expectations" but not in allowed headings. We could incorporate into Responsibilities. Then "What We're Looking For in the Payments & Account Services Supervisor" is qualifications/skills. So we can have Requirements (maybe experience) and Skills. Then "Required Experience and Education for the Payments & Account Services Supervisor" is qualifications. Then "Why the Payments & Account Services Supervisor Role Matters:" is more about role; could be part of About the role. Then location/hours: "Payments & Account Services Supervisor Location & Hours Onsite in our Tyler, TX Administration Office. Work hours 45+ weekly, Monday - Friday availability 7:45 AM to 6 PM, plus occasional weekends when business needs require." That's Schedule section. We need to remove boilerplate: attachments, selection process, etc. We must not repeat job title as heading. No Job ID. We must not include sections with filler like "commensurate with experience". We have actual content. We need to use

• for any list of duties/requirements/benefits. So for responsibilities list, we need to extract bullet points. The posting has sentences but not explicit bullet list. We can convert each duty into
• . Similarly for benefits list. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should keep the information, not omit details, but we can rephrase? Probably we should keep the original wording as much as possible, but we can format into HTML. We need to avoid duplication. Let's extract sections. About the role: combine Position Summary and maybe "Why the role matters". Let's capture: Position Summary: "We're Growing our Team! Are you a leader who thrives on accountability, builds high-performing teams, and takes ownership of outcomes? Do you have a passion for developing people while driving operational excellence and financial growth? If so, we invite you to join our team as Payment & Account Services Supervisor. You'll have an opportunity to make a lasting impact on our organization, our members, and the team you lead. We are looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership." Why the role matters: "We believe great leaders create great workplaces. Here, you'll have the opportunity to influence strategy, develop talented professionals, drive meaningful growth, and contribute to an organization committed to excellence. If you are a leader who takes ownership, develops strong teams, and is energized by achieving measurable results, we encourage you to apply. Ready to make an impact? Apply today and help shape the future of our Payments & Account Services team." We can combine into a few paragraphs. Responsibilities: from "What You'll Do Lead. Develop. Deliver Results." and bullet-like sentences. Let's list responsibilities: - Lead and grow debit and credit card portfolios while achieving revenue and performance goals. - Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026. - Manage the net income associated with debit and credit cards to be more than $356K, Expenses are under $622K, and Income is greater than $978K - Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union. - Ensure operational excellence through strong controls, compliance, and audit readiness. Maintain no more than two total finding on all audits and exams pertaining to the department. - Develop, implement, and improve processes that increase efficiency, consistency, and risk management. - Monitor key performance indicators and drive measurable results across the department. - Collaborate with leadership to identify opportunities for growth and service enhancement. - Lead a High-Performing Team: retain top talent and grow the team while creating a culture built on accountability, performance, and continuous improvement. - Provide clear expectations, consistent coaching, meaningful feedback, and timely performance management. - Celebrate success, address challenges directly, and help employees reach their full potential. Also "Success in this role is not just about processes—it is about people." etc. We'll include those as
• . Requirements: maybe "Required Experience and Education" plus "What We're Looking For". Let's separate: Requirements could be experience and education; Skills could be skills/competencies. But we have headings: Requirements, Qualifications, Skills. We need to decide which to use. We have "Required Experience and Education" => could be Requirements. We have "What We're Looking For" => could be Qualifications or Skills. We have "Proven leadership experience..." etc. That's qualifications. We also have "Fluent Bilingual English & Spanish preferred." That's a skill. We could make:

  Requirements

  with list: Two to Five years of similar or related experience in credit union/banking, such as credit/debit card disputes, ACH, EFT, etc. Related supervisory experience preferred. A high school degree or GED is required.

  Qualifications

  with list: Proven leadership experience with a track record of developing successful teams. Prior supervisory role experience in similar banking or credit union is preferred. Strong understanding of payment services, card programs, financial operations, or related banking/credit union functions. Exceptional coaching, communication, and performance management skills. Ability to balance strategic thinking with hands-on execution. Strong analytical, organizational, and problem-solving abilities. A results-oriented mindset with a commitment to accountability and continuous improvement. Fluent Bilingual English & Spanish preferred. But we also have Skills heading; maybe we could put the bilingual under Skills. However we already have it in Qualifications. Could split: Qualifications: leadership experience, supervisory experience, understanding of payment services, etc. Skills: coaching, communication, performance management, strategic thinking, analytical, organizational, problem-solving, results-oriented, bilingual. But we need to avoid thin sections. Perhaps combine Qualifications and Skills into one section called "Qualifications & Skills". But allowed headings are specific; we cannot create new headings. We must use only those headings. So we need to decide which sections to include based on content. We have content for: About the role, Responsibilities, Requirements (experience/education), Qualifications (leadership etc.), Skills (maybe bilingual), Benefits, Pay, Schedule. We have all those headings available. Let's include each if there is substantive content. Check each: - About the role: yes. - Responsibilities: yes. - Requirements: yes (experience/education). - Qualifications: yes (leadership experience etc.). - Skills: we have "Exceptional coaching, communication, and performance management skills." etc. Also "Fluent Bilingual English & Spanish preferred." That's a skill. So we can have Skills section. - Benefits: yes. - Pay: yes (salary range, bi-weekly). - Schedule: yes (onsite, hours 45+ weekly, Mon-Fri 7:45 AM-6 PM, occasional weekends). We must not include headings with filler. All have content. Now we need to format. We must not include markdown code fences. Just raw HTML. We'll produce something like:

  About the role

  We're Growing our Team! Are you a leader who thrives on accountability, builds high-performing teams, and takes ownership of outcomes? Do you have a passion for developing people while driving operational excellence and financial growth? If so, we invite you to join our team as Payment & Account Services Supervisor. You'll have an opportunity to make a lasting impact on our organization, our members, and the team you lead. We are looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership.

  We believe great leaders create great workplaces. Here, you'll have the opportunity to influence strategy, develop talented professionals, drive meaningful growth, and contribute to an organization committed to excellence. If you are a leader who takes ownership, develops strong teams, and is energized by achieving measurable results, we encourage you to apply. Ready to make an impact? Apply today and help shape the future of our Payments & Account Services team.

  Then Responsibilities:

  Responsibilities

  • Lead and grow debit and credit card portfolios while achieving revenue and performance goals.
  • Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026.
  • Manage the net income associated with debit and credit cards to be more than $356K, expenses under $622K, and income greater than $978K.
  • Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union.
  • Ensure operational excellence through strong controls, compliance, and audit readiness; maintain no more than two total findings on all audits and exams pertaining to the department.
  • Develop, implement, and improve processes that increase efficiency, consistency, and risk management.
  • Monitor key performance indicators and drive measurable results across the department.
  • Collaborate with leadership to identify opportunities for growth and service enhancement.
  • Lead a high‑performing team: retain top talent, grow the team, and create a culture built on accountability, performance, and continuous improvement.
  • Provide clear expectations, consistent coaching, meaningful feedback, and timely performance management.
  • Celebrate success, address challenges directly, and help employees reach their full potential.
  Requirements:

  Requirements

  • Two to five years of similar or related experience in credit union/banking, such as credit/debit card disputes, ACH, EFT, etc.
  • Related supervisory experience preferred.
  • A high school degree or GED is required.
  Qualifications:

  Qualifications

  • Proven leadership experience with a track record of developing successful teams.
  • Prior supervisory role experience in similar banking or credit union preferred.
  • Strong understanding of payment services, card programs, financial operations, or related banking/credit union functions.
  • Exceptional coaching, communication, and performance management skills.
  • Ability to balance strategic thinking with hands‑on execution.
  • Strong analytical, organizational, and problem‑solving abilities.
  • A results‑oriented mindset with a commitment to accountability and continuous improvement.
  • Fluent bilingual English & Spanish preferred.
  But we already used bilingual in Qualifications; maybe we should move bilingual to Skills. Let's adjust: Qual