Payments and Account Services Supervisor, Full-time, Onsite

We're growing our team! We're looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership. This role offers an opportunity to make a lasting impact on our organization, members, and the team you lead.

About the role

As the Payments & Account Services Supervisor, you will oversee the performance, growth, and operational success of our payment and account services functions. You will play a key role in driving growth across our debit and credit card portfolios while ensuring a seamless member experience, strong financial performance, and operational integrity.

Responsibilities

• Lead and grow debit and credit card portfolios while achieving revenue and performance goals.
• Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026.
• Manage the net income associated with debit and credit cards to be more than $356K, expenses under $622K, and income greater than $978K.
• Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union.
• Ensure operational excellence through strong controls, compliance, and audit readiness; maintain no more than two total findings on all audits and exams pertaining to the department.
• Develop, implement, and improve processes that increase efficiency, consistency, and risk management.
• Monitor key performance indicators and drive measurable results across the department.
• Collaborate with leadership to identify opportunities for growth and service enhancement.
• Lead a high-performing team by retaining top talent, providing clear expectations, consistent coaching, meaningful feedback, and timely performance management.

What success looks like

• Consistently achieving portfolio growth and financial performance goals.
• Building a team that meets and exceeds measurable objectives.
• Maintaining exceptional compliance standards and audit results.
• Creating efficient systems that reduce risk and improve performance.
• Establishing a culture where accountability, ownership, and continuous development are expected and embraced.

Requirements

• Proven leadership experience with a track record of developing successful teams.
• Prior supervisory role experience in similar banking or credit union is preferred.
• Strong understanding of payment services, card programs, financial operations, or related banking/credit union functions.
• Exceptional coaching, communication, and performance management skills.
• Ability to balance strategic thinking with hands-on execution.
• Strong analytical, organizational, and problem-solving abilities.
• Results-oriented mindset with a commitment to accountability and continuous improvement.
• Fluent bilingual English & Spanish preferred.

Qualifications

• Two to five years of similar or related experience in credit union/banking, such as credit/debit card disputes, ACH, EFT, etc.
• Related supervisory experience preferred.
• A high school degree or GED is required.

Benefits

• Health insurance with three plan options through BC/BS—one plan fully paid for the employee.
• Dental and vision insurance.
• Short- and long-term disability coverage.
• Basic and voluntary life/AD&D insurance.
• Supplemental accident and critical illness insurance.
• 401K with employer match—employee fully vested on day one.
• Paid leaves including vacation, sick, bereavement, jury duty, and volunteer (not eligible during initial 90-day hiring period).
• 11 paid holidays annually.
• Casual work attire environment.

Pay

Full-time, exempt (salary) position with a pay range of $50,000 - $57,000/year, depending on experience. Paid bi-weekly.

Schedule

Onsite in our Tyler, TX administration office. Work hours are 45+ weekly, with Monday through Friday availability from 7:45 AM to 6 PM, plus occasional weekends when business needs require.