Payments Admin / Deposits Specialist — USA (Remote)

Key Responsibilities

• Data Entry & Reconciliation: Download and review daily bank transactions (ACH, checks). Perform manual reconciliation to accurately and timely post these payments to their corresponding cases in our internal system (IDRE)
• Investigation: Break down large, global payments (e.g., $10,000) and investigate which specific medical disputes each fraction of the money belongs to. Identify missing funds, overpayments, or duplicated payments
• Vendor Communication: Monitor the shared inbox and act as the first line of contact. Correspond clearly and professionally with US-based external vendors and partners to resolve payment discrepancies
• Cross-functional Collaboration: Enter requests into the bill-pay system and work with teams across the organization as needed for urgent payment requests
• Project Support: Assist with ad-hoc tasks and special projects as the team scales to onboard a new major client

Requirements

• Current resident of the United States
• Excellent written and verbal English communication skills