Payment Specialist (63609)

Purpose

UEI College is seeking a Payment Specialist to join our team. The ideal candidate will perform cash collections activities for institutional loans, private loans, cash payment plans, and past-due collections for inactive student accounts. They will also assist the Collections Supervisor in coordinating collection efforts and ensure regulatory requirements are adhered to.

Responsibilities

• Perform cash collections activities for institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts.
• Aid the Collections Supervisor in coordinating the collection efforts between institutional loan servicers and third-party collection agencies.
• Ensure compliance with regulatory requirements regarding collection activities.
• Stay current with HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements.
• Make 80-100 outbound calls daily to collect payments from inactive students with past due balances.
• Achieve and exceed monthly account collection goals set by the supervisor.
• Perform skip tracing activities to locate borrowers.
• Aid the Collections Supervisor in data collections and report preparation as needed.
• Assist in training new Collection Associates.

Qualifications

• Associates degree (A.A.) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or a combination of education and experience.
• Strong interpersonal and relationship management skills.
• Sensitivity to students and families from diverse socio-economic backgrounds.
• Excellent written and verbal communication skills.
• Knowledge of collection rules and regulations, including HEOA regulations, Regulation Z, Truth in Lending Disclosures.
• Ability to analyze numbers.
• Proficiency in using Microsoft Office, particularly Excel and Word.

Benefits

The successful candidate will enjoy an exciting, fast-paced, and dynamic work environment with a variety of benefits, including medical, dental, vision, life insurance, disability coverage, a generously matched 401(k) plan, and voluntary benefits.