Payment Specialist (61544)

Responsibilities

• Perform cash collections activities for institutional loans, private loans, cash payment plans, and past-due collections for inactive student accounts.
• Assist the Collections Supervisor in coordinating collection efforts between institutional loan servicers and third-party collection agencies.
• Ensure adherence to regulatory requirements regarding collection activities, including HEOA Disclosure and Regulation Z requirements.
• Stay current and follow all HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements.
• Make 80-100 outbound calls daily to collect payments from inactive students with past due balances.
• Achieve and exceed monthly account collection goals set by supervisor.
• Perform skip tracing activities to locate borrowers and ensure the proper number of collection activities are performed per day/week.
• Aid in data collections and report preparation as required by the Collections Supervisor.
• Train new Collection Associates as needed.

Requirements

• Associate’s degree (A.A.) or equivalent from two-year College or technical school.
• Six months to one year related experience and/or training, or equivalent combination of education and experience.
• Strong interpersonal and positive relationship management skills.
• Sensitivity to students and families of diverse socio-economic backgrounds.
• Excellent written and verbal communication skills.
• Knowledge of collection rules and regulations, including HEOA regulations, Regulation Z, Truth in Lending Disclosures.
• Ability to analyze numbers.
• Proficiency in using Microsoft Office, specifically Excel Spreadsheet and Word.

Qualifications

• Ability to work independently and manage multiple tasks simultaneously.
• Strong organizational and time management skills.
• Ability to handle sensitive and confidential information.
• Experience with call center operations and customer service.

Benefits

We offer an exciting, fast-paced and dynamic work environment. Full-time colleagues have access to a variety of benefits including:

• Medical, Dental, and Vision insurance.
• Life and disability insurance coverage.
• A generously matched 401(k) plan.
• Voluntary benefits.
• Flexible work schedule.