Payment Solutions Architect

The Role

Our company partner is hiring a deeply technical, customer-facing payments expert to sit at the intersection of Sales, Product, Engineering, and Customer Success.

This person will join technical sales conversations, design payment architectures, advise merchants and software platforms, support gateway and processor integrations, and bring real-world payments expertise into our product roadmap.

You should be able to walk into a complex payments conversation and quickly understand the customer’s environment: gateway, processor, PayFac or ISO model, merchant account setup, tokenization, APIs, settlement, reconciliation, reporting, POS/ecommerce workflows, risk, underwriting, boarding, and technical constraints.

You will help customers understand what should be done, what options exist, what other companies are doing, and how we can help them make the best decision.

What You’ll Do

• Join sales and partner calls as our technical payments expert.
• Lead technical discovery with merchants, SaaS platforms, franchises, and enterprise customers.
• Map customer requirements across gateways, processors, PayFac models, merchant accounts, ACH, card, POS, ecommerce, recurring billing, reporting, settlement, and reconciliation.
• Design payment solution recommendations and explain tradeoffs to technical and non-technical audiences.
• Help customers evaluate gateway integrations, processor options, PayFac vs. referral/ISO models, tokenization approaches, API requirements, hardware needs, and support workflows.
• Partner with Sales to qualify opportunities, scope solutions, answer technical objections, and improve close rates.
• Partner with Product and Engineering as we build gateway capabilities, processor integrations, reporting tools, onboarding workflows, and technical payments products.
• Translate customer needs and market feedback into product requirements, architecture recommendations, implementation notes, and reusable internal playbooks.
• Support technical onboarding and implementation planning for complex clients.
• Create diagrams, technical documentation, integration guides, solution briefs, and sales enablement materials.
• Stay current on payment gateway capabilities, processor platforms, PayFac trends, network rules, payment methods, fraud tools, tokenization, and industry best practices.
• Help train sales, customer success, and product teams on payment technology.

What We’re Looking For

• 5+ years of experience in payments, fintech, SaaS payments, merchant services, payment gateways, processor integrations, PayFac, ISOs, or technical payments consulting.
• Experience in Solutions Engineering, Sales Engineering, Solutions Architecture, Technical Account Management, Implementation Engineering, or a similar customer-facing technical role.
• Strong understanding of payment gateways, acquiring, merchant accounts, PayFac models, boarding, underwriting, settlement, reconciliation, reporting, tokenization, and payment APIs.
• Ability to explain technical payments concepts clearly to CEOs, CFOs, product leaders, developers, and operations teams.
• Hands-on familiarity with APIs, webhooks, integration design, data flows, technical documentation, and troubleshooting.
• Experience supporting technical sales conversations and working directly with sales teams.
• Ability to produce clear diagrams, technical notes, customer-facing recommendations, and internal enablement content.
• Strong product sense: you can turn customer problems into practical product requirements and roadmap input.
• Curiosity and humility: you can learn new processor, gateway, and software environments quickly.

Nice to Have Experience

• Experience with PayFac or embedded payments models.
• Experience with NetSuite, Shopify Plus, WooCommerce, ERP, POS, franchise, or multi-location merchant environments.
• Experience with gateway migrations, token migration, processor migrations, or large merchant onboarding.
• Familiarity with interchange, network fees, authorization optimization, chargebacks, fraud tools, and card-present/card-not-present differences.
• Experience building or supporting developer documentation, API guides, or integration playbooks.
• Ability to code or prototype simple API flows is a plus, but this is not a heads-down software engineering role.