Payment Services Representative - Full-Time- Louisville, KY

About the role

This full-time, non-exempt hourly position reports to the Payment Services Manager and provides service to members and operational support to Credit Union staff for processes related to ACH activity, share draft, mobile deposit, member payroll, and official checks.

Responsibilities

• Posts and balances daily ACH, share draft, and payroll files.
• Reviews and processes exceptions, performs transaction monitoring and verification, and reconciles daily processing worksheets to ensure accuracy and compliance.
• Processes member changes for payroll deductions, allocations, and direct deposits.
• Balances checks scanned at the branches to correspondent account.
• Researches and resolves all incoming and outgoing cash letter adjustments.
• Maintains and updates member records as needed.
• Reviews mobile deposit checks daily to determine if the deposit should be approved, rejected, or placed on extended hold.
• Works rejected mobile deposits.
• Conducts daily transaction monitoring and verification activities for ACH, share draft, mobile deposit, and other payment transactions to identify exceptions, potential fraud, and unusual account activity.
• Researches and resolves discrepancies and escalates concerns in accordance with Credit Union policies and procedures.
• Researches and resolves problems or questions for members, clearing house, or correspondents.
• Responsible for official check daily balancing, monthly reconciling, tracking, stop payment processing, and ordering of check stock.
• Maintains, updates, and posts monthly reimbursement groups.
• Performs reconciliation duties for a variety of general ledger accounts as assigned and prepares, maintains, and distributes operational and balancing reports using Excel.
• Under supervision, engages in problem resolution by clarifying complaints, determining causes, selecting solutions, researching and proposing solutions when management assistance is required, expediting corrections, following up to ensure resolution, and keeping management informed of problems.
• Serves as a backup to other positions within the Finance Department.
• Assists with projects by providing support to management as needed.

Requirements

• High school diploma or equivalent.
• 1-3 years of related or similar experience required.
• General PC and computer keyboarding abilities.
• Customer service and communication skills.