Banking Officer- Full-Time- Louisville, KY

About the Role

Reporting to the Branch Manager, this full-time, non-exempt hourly position works to develop deeper relationships with new and existing members of the credit union. This position will offer solutions to member needs by offering a variety of account and loan options.

Responsibilities

• Provide information concerning services to new and existing members related to accounts, consumer loans, auto loans, and mortgage loans.
• Responsible for opening new member service accounts and resolving any questions or problems in regards to member service issues while looking for cross‑sell opportunities to better service the members.
• Effectively follow all onboarding procedures with all new members.
• Stay informed on all credit union promotions of new products or services.
• Conduct member service interactions consistent with the standards detailed in our Managing Service Excellence program.
• Adhere to Bank Secrecy Act and security procedures of the credit union.
• Provide product knowledge to members and be prepared to compare with the competition.
• Keep abreast of federal regulations and stay in compliance with all laws.
• Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as required by management.
• Practice confidentiality where appropriate in all employee, member and credit union affairs.
• Operate a cash drawer and balance it.
• Assist Member Service Representative/Teller when possible to offer members prompt service.

Qualifications

• High school education or GED required.
• Associate's Degree or higher preferred.
• 1 year to 3 years of similar or related experience required.