Banking Officer- Full-Time- Williamsburg, KY

About the role

Reporting to the Assistant Branch Manager, this full-time, non-exempt hourly position works to develop deeper relationships with new and existing members of the credit union. This position will offer solutions to member needs by providing a variety of account and loan options.

Responsibilities

• Provide information concerning services to new and existing members related to accounts, consumer loans, auto loans, and mortgage loans.
• Open new member service accounts and resolve any questions or problems regarding member service issues while identifying cross-sell opportunities.
• Effectively follow all onboarding procedures with all new members.
• Stay informed on all credit union promotions of new products or services.
• Conduct member service interactions consistent with the standards detailed in the Managing Service Excellence program.
• Adhere to Bank Secrecy Act and security procedures of the credit union.
• Provide product knowledge to members and be prepared to compare with the competition.
• Keep abreast of federal regulations and stay in compliance with all laws.
• Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as required by management.
• Practice confidentiality where appropriate in all employee, member, and credit union affairs.
• Operate and balance a cash drawer.
• Assist Member Service Representative/Teller when possible to offer members prompt service.

Requirements

• High school education or GED required.
• Associate’s Degree or higher preferred.
• 1 to 3 years of similar or related experience required.