Payment Processor

Primary Duties

• Prepare payments and general ledger items, including batching and scanning items through Branch Capture.
• Process mortgage loan payment exceptions and real estate loan payoffs.
• Send exception letters as necessary.
• Process payments rejected during the auto post cycle (proof and lock box).
• Mail escrow refund checks.
• Research any undeliverable/returned escrow refund checks promptly and take the appropriate steps to correct any discrepancies to ensure customers receive their refund checks timely.
• Key settlement system entries as needed.
• Answer and/or research other correspondence, inquiries or tasks received from market personnel and customers for prompt resolution.
• Sort daily reports and distribute to the appropriate areas of the Loan Servicing Center.
• Transfer loans to the appropriate investors based on receipt of funding statements.
• Maintain educational and professional expertise through attendance at job related seminars, conferences and workshops.
• Provide assistance to customers and co-workers to ensure prompt, courteous, and accurate customer service.
• Perform other investor reporting representative duties (e.g. daily reconciliations, remittances to investors, year-end corrections and servicing released payoffs) as assigned in the loan servicing department in the absence of other investor reporting representatives or in times of unusual activity.
• Aid in the development of manuals and supporting documentation to accomplish tasks/ duties inherent in this position.
• Contribute to the effort of the Loan Servicing Center by performing other duties as assigned.