Payment Processing Facilitator

About the role

This role is ideal for someone who enjoys connecting with customers by phone and email, solving problems, and creating a positive experience with every interaction.

Responsibilities

• Taking calls from customers needing help with payments
• Making outbound calls to follow up and resolve issues
• Walking customers through solutions step-by-step
• Monitoring and processing electronic payments
• Setting up and changing banking information
• Trubleshooting payment errors

Requirements and Qualifications

• Strong verbal communication skills and confidence on the phone
• Ability to deliver exceptional customer service by actively listening, resolving issues thoughtfully, and ensuring a positive, professional customer experience
• Detail-oriented with exceptional organizational skills
• Strong problem solver and analytical thinker who works well independently and as part of a team
• Able to prioritize tasks and stay organized throughout the day
• Knowledge of Microsoft Suite and other administrative programs

Benefits

• Medical insurance supplemented with an HRA for out-of-pocket expenses
• Dental and vision benefits
• Holiday pay
• Generous paid time off
• 401k
• Life and disability insurance
• A bonus plan
• Tuition reimbursement opportunities

Pay and Schedule

• Pay starts at $25/hour, depending on experience
• Schedule: Full-time, Monday through Friday from 9:00am to 5:30pm. Fridays are optional work-from-home days as the needs of the position permit.

Application

To apply, please submit your cover letter and resume. Why do we want a cover letter? Don't worry, we're not after a robotic cover letter repeating what's on your resume. Share what makes you, well, you! What drives you? What unique things do you bring to the table? Surprise us with the stuff that doesn't quite fit into those resume boxes.