Payment Posting

Position Summary

The Payment Posting Specialist is responsible for accurately posting payer and patient payments, adjustments, and related transactions to ensure patient accounts are reconciled timely and correctly. This role reviews payment information received through ERAs, mail, and client correspondence; assigns remaining balances to secondary payers or patients; maintains accurate payment logs; and escalates trends, discrepancies, or posting issues to management.

Essential Duties and Responsibilities

• Accurately post and reconcile payer and patient payments, adjustments, and account transactions in accordance with established procedures.
• Review payment documentation received through ERAs, mail, client correspondence, and other approved sources to ensure accurate application to patient accounts.
• Maintain accurate and timely payment logs, including disposition of posted funds and account activity.
• Prepare bank deposits, as needed, and ensure all payment documentation is handled securely and confidentially.
• Assign remaining balances to the appropriate secondary payer or patient responsibility category.
• Submit account assistance requests and support resolution of payment posting discrepancies.
• Identify opportunities to support EFT and ERA enrollment and assist with related follow-up activities.
• Monitor client cash flow and report issues, delays, anomalies, or recurring trends to the appropriate manager.
• Assist with payer website access needs and coordinate with Patient Team Administrators, Billing, and other internal departments to resolve account issues.
• Assist with training for new or reassigned payment posting team members.
• Assist with problem solving involving clients, payers, account adjustments, and payment reconciliation issues.
• Perform other job-related duties as assigned.

Required Skills and Abilities

• Strong numerical aptitude and accuracy when working with financial transactions.
• Experience using a 10-key calculator or keyboard-based data entry with speed and accuracy.
• High attention to detail and ability to identify discrepancies or unusual account activity.
• Reliable, organized, and able to complete time-sensitive work within established timelines.
• Strong problem-solving skills and ability to escalate issues appropriately.
• Ability to handle confidential payment and patient account information with discretion.
• Professional communication skills and ability to collaborate effectively with internal teams, clients, and payers.
• Demonstrates integrity, accountability, teamwork, and a commitment to quality.

Education and Experience

• A high school diploma or equivalent required.
• One to two years of payment posting, revenue cycle, medical billing, healthcare finance, or related experience preferred.

Work Environment and Physical Requirements

• Remote office environment with regular use of a computer, keyboard, phone, and standard office technology.
• Must be able to perform repetitive data entry and maintain focus on detailed account information for extended periods.
• Access to reliable internet and a secure work environment is required for remote work.

Employment Classification

This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local wage and hour laws.

Compensation

• The anticipated hiring range for this position is $20.00 to $25.00 per hour.
• Actual compensation may vary based on experience, qualifications, skills, geographic location, and business needs.
• In addition to base pay, eligible employees may have access to a comprehensive benefits package, which may include medical, dental, vision, retirement savings plans, paid time off, company holidays, and other health and wellness programs, subject to plan terms and eligibility requirements.

Equal Employment Opportunity

Health Prime is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.