Payment Poster

Position Title: Payment Poster Department: Revenue Cycle Management Reports To: Cash Application Team Lead FLSA: Non-Exempt Position Summary The Payment Poster is responsible for ensuring payment and remittance activity is posted accurately within the revenue cycle management platform. This role requires sound judgment in resolving posting exceptions, identifying reimbursement issues, and supporting accurate account resolution. The position serves as an important connection point between payment posting, cash application, and accounts receivable workflows. Essential Duties & Responsibilities Payment Posting & Account ManagementAccurately post insurance, facility, and patient payment activity within the revenue cycle management platform, ensuring payments, adjustments, and account balances are applied in accordance with payer requirements, remittance documentation, and internal cash application standards.Manage payment posting exceptions that require independent research, judgment, and follow-through, including payments that do not align cleanly with remittance data, expected reimbursement, account balances, or system posting logic.Maintain complete and reliable account documentation to support posting decisions, corrections, refund activity, payer correspondence, and downstream Revenue Cycle follow-up.Denial Identification & Reimbursement AnalysisInterpret EOBs, remittance advice, payer correspondence, and payment outcomes to identify denied, reduced, misapplied, or otherwise unresolved reimbursement activity requiring additional review.Research complex claim and payment issues to determine whether the account requires correction, escalation, denial follow-up, adjustment review, refund processing, or additional Revenue Cycle action.Identify recurring payer, reimbursement, or posting patterns that may affect cash application accuracy, account resolution, or operational performance, and communicate meaningful findings to the appropriate team or leader.Reconciliation, Reporting & Revenue Cycle SupportReconcile payment, deposit, and batch activity to support accurate cash balancing, reliable financial records, and timely identification of unresolved payment issues.Support daily and periodic close activities by researching payment variances, documenting corrections, and helping ensure posting activity is complete, balanced, and appropriately supported.Partner with billing, accounts receivable, denial management, and leadership teams to resolve payment-related barriers, improve workflow consistency, and support stronger Revenue Cycle outcomes.