Payment Operations Specialist

Responsibilities

• Process wire transfers in accordance with the department's policies and procedures.
• Upon identification of any potential AML issues, immediately notify the AML/BSA Department for further instructions.
• Provide excellent customer service by the timely completion/accuracy in processing wires.
• Execute daily supplementary funding to the clearing house and resolve any cash liquidity discrepancies.
• Assist in the completion of the Department's End of Day General Ledger proofs for CHIPS, SWIFT, and Fed.
• Maintain proper documentation, track, and follow all provided processes and protocols precisely and timely to remain within Regulatory Compliance guidelines.
• Communicate with branches and other internal departments properly addressing any wire concerns/issues.
• Resolve all foreign exchange and USD wire transaction investigations such as trade discrepancies, non-receipt of funds, and trade confirmations.

Requirements

• Knowledge of Microsoft Office products (including Outlook, Excel & Word).
• Knowledge in the Payment Operations working environment and manage business results in alignment with strategic objectives.
• Make sound decisions that incorporate the needs of the customer and the Bank.
• Strong verbal and written communication skills.
• Able to prioritize tasks.
• Able to work independently.
• Able to interpret a variety of instructions furnished in written or oral form.
• Excellent interpersonal skills. Strong telephone and communication skills required.