Payment Operations Specialist

Responsibilities

• Execute daily payment activities across various transaction types, ensuring items are handled accurately and within established deadlines.
• Review and resolve payment-related exceptions by researching discrepancies, recalls, disputes, and other transaction issues.
• Monitor transactions for unusual activity, escalate potential concerns, and support fraud prevention efforts through timely follow-up.
• Complete screening and decision-making tasks related to payment reviews in accordance with internal controls and regulatory standards.
• Reconcile payment records against supporting data, identify imbalances, and take action to correct outstanding differences.
• Work closely with business partners and internal departments to promote efficient processing and clear resolution of payment matters.
• Maintain thorough documentation of investigations, adjustments, and operational activity to support audit and compliance needs.

Requirements

• 3+ years of experience in banking, payment operations, or a related financial services environment.
• Familiarity with industry rules and regulatory frameworks related to payment handling, with exposure to Nacha standards preferred.
• Ability to analyze transaction data, identify issues, and apply sound judgment to resolve operational problems.
• Proficiency in Microsoft Office applications and experience using financial or payment-related systems.
• Background in payment reconciliation and day-to-day banking operations is highly valued.

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.