Payment Operations Specialist

Essential Job Functions/Responsibilities

• Process, review, create and/or research Share Draft posting exceptions, Chargeback file, making the pay/no-pay decision in accordance with departmental guidelines, timelines, controls, procedures, and policies
• Process Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedure
• Review daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policies
• Maintain, review and research all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliation
• Process bank by mail transactions and foreign item collections
• Scan/Repair checks through forward check collection process. Reconcile check processing for all checks
• Check related activity requestions and timely email handling
• Adhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile Deposit
• Monitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errors
• Provide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine Web
• Compile and maintain departmental daily/monthly statistical reporting data in accordance with stated deadlines
• Promptly report any instances of non-compliance to credit union or department procedures/policies to area management
• Develop and maintain a strong working relationship with the Accounting area to ensure quick resolutions to exception or problem items
• Keep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and compliance
• Process Check Fraud claims timely adhering to all security controls and regulatory timeframes
• Responsible for ensuring detailed procedures are accurate and up to date in accordance with departmental process
• Adhere to all internal and external member service standards, providing effective member service to both internal and external customers
• Perform settlement of forward presentment check files, including the creation of the Electronic Cash Letter (ECL) files being presented to the Federal Reserve Bank
• Maintain responsibility for work production and ensuring workflow is on schedule and cash letter deadlines are met
• Escalate all Item Processing production issues following the established escalation procedures, in an accurate and timely manner
• Complete daily reconciliation proofs for all associated processes (third party files, branch work and FedForward files)
• Research and justify unresolved differences when necessary
• Accepts responsibility for the overall check processing function, including but not limited to exceptions, issues, scanning, and coordination of software issues with vendor
• Adhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile Deposit
• Aid in testing new check related core processing or updates
• Other duties as needed

Minimum Job Qualifications

• Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field
• Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements
• Ability to make effective decisions under pressure in a high monetary risk environment
• Sound organizational and time management skills
• Experience reviewing proposals and business cases, drawing logical conclusions from analysis
• High level of technology proficiency
• Experience working with reconciliations helpful
• Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets

Starting Compensation

$20.68-$24.82/hr. annually, plus a competitive benefits package.