Payment Network Operations Lead (Visa/Mastercard)

Job Responsibilities

Own day-to-day operational engagement with Visa/Mastercard counterparts and foster strong communication and cooperation across teams
Maintain contract (including SOWs & other agreements) trackers, key dates, amendments, and operational implications
Manage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networks
Manage network portal operations and access governance (requests, provisioning, audits of access)
Own issuer identifier governance and change control (e.g., BIN setup/maintenance and Network/Business IDs as applicable), including intake, approvals, documentation, and execution tracking
Drive operational readiness for network changes (rules updates, releases, certifications/attestations as applicable)
Run issuer-facing network compliance program workflows end-to-end: intake, validation, evidence gathering, dispute/appeal coordination, tracking, and reporting
Partner with internal SMEs to remediate root causes and prevent repeat findings/penalties
Partner with the Compliance team to manage network-related sanctions end-to-end
Maintain a strong control framework around the above processes (documentation, approvals, audit trail)

Required Qualifications, Capabilities And Skills

• 8+ years of experience in issuer card payments within a financial institution, card network, processor, or relevant payments organization—covering network operations and cross-functional project/program management
• Familiarity with control design concepts and operational risk practices as applied to payments operations
• Strong analytical, problem-solving, and communication skills
• Proven ability to lead cross-functional teams and influence senior stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Deep understanding of card network economics, business models, and the acquiring and issuing landscape
• Ability to thrive in a fast-paced, high-growth, or early-stage environment
• Strong executive presence with excellent written and verbal communication skills
• Experience ensuring compliance with regulatory and contractual obligations

Preferred Qualifications, Capabilities And Skills

• Experience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institution
• Experience with network compliance program penalties/fines validation and dispute/appeal processes