Payments Operations Lead

About Klir

Klir is the Operational Data Hub that connects water utility programs, data, and decisions into one connected operational system. It replaces fragmented tools and siloed data with a unified view of Drinking Water, Wastewater, and Industrial Pretreatment operations — giving teams the clarity, visibility, and continuity to act sooner and with more confidence.

Backed by Insight Partners, Bowery Capital, and Spider Capital, Klir is one of the fastest-growing companies in the digital water space.

About Klir Connect (Payments & Financial Services)

Klir Connect is a new business unit inside Klir, built to fix the disconnected ecosystem of payments and financial services for utilities and their field providers. It sits alongside Klir's core hub and doesn't replace existing billing systems, GIS, or metering platforms. Klir Connect is the connected, utility-branded front door that utilities use to submit compliance reports and pay fees.

The payment gateway is live today, built on Stripe, with Klir processing the first live payments for their backflow testing program. Other use cases like Fats, Oils and Grease (FOG) and Liquid Waste Hauling (LWH) are planned for future integration.

We've hired a VP to lead this unit, joining in August, and are now building the founding team around them.

Location

This position is hybrid (2 days in office) and based in Toronto — we're also open to remote candidates based in the US, given Klir Connect's early customers are US utilities.

Role Description

Leverage Klir Connect's first live customers to establish a repeatable, scalable operating process as we bring on more utilities and more programs.

• Payments operations, primary responsibility
• Merchant and Partner Onboarding
• Gateway operations
• Reconciliation Management / Support
• Utility and program onboarding
• Support enablement
• Financial coordination
• Process documentation
• Compliance and audit trail
• Product input

Competencies We're Hiring For

Operational clarity — you take a messy, first-time process and turn it into something repeatable, documented, and clean.

Comfort with money and detail — reconciliation, receipts, and payment records need to be right every time, and you double-check without being asked.

Judgment under ambiguity — you make good calls when the answer isn't obvious, and you know when to act, when to wait, and when to escalate.

Cross-functional coordination — you'll work across engineering, finance, CX, and utility customers, often within a single week.

AI fluency — you use AI tools to draft support responses, summarize reconciliation issues, or speed up documentation, and you bring that instinct to the team.

Steady under early-stage conditions — no two weeks look the same as an early hire on a brand-new business line, and that energizes you rather than unsettling you.

Bias for action — you value speed, getting things done and improving the product and experience vs. prolonged analysis.

What We're Not Prescriptive About

You don't need a specific "payments operations" title on your résumé. What matters is that you can point to evidence — from wherever it comes — that you bring order to ambiguous, detail-heavy work under real time pressure.

Backgrounds We're Open To

Payments or fintech operations, revenue operations, implementation or customer onboarding, customer operations, or a strong early-stage generalist who can demonstrate the competencies above.

Our Commitment To You

Our Dedication to Your Well-being: We value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home.

Leaving a Lasting Legacy: We commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come.

Pursuit of Excellence: As part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best.

Balancing Serious Work with Fun: We guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere.

Our mission is paramount, but we believe in having fun along the way.

Values That Unite Us: You will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do.

Supporting Your Success: Our leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency.

Competitive salary and benefits for your market. A hybrid culture with genuine flexibility. A small, founder-led exec team that will invest in your growth. And a rare chance to build a new business line, inside a company already trusted by water utilities, from its earliest days. Plus the chance to shape a genuinely new business line from its earliest days — one built on top of a mission we take seriously: clean, safe water made more affordable and accessible for everyone.