Payment Application Specialist

About the Job

The University of Minnesota Accounts Receivable Services team is seeking a Payment Application Specialist to apply complicated payments and resolve payment issues, working with customers and departments to efficiently post funds correctly for the University. The role requires clear communication skills and a self-motivated problem solver with great attention to detail.

Job Responsibilities

• Payment Application 75%

  • Apply cash/check (lockbox), EFT, and credit card payments to non-sponsored customer accounts.
  • Research unidentified payments with customers and departments, apply to customer accounts, and process customer refunds as necessary.
  • Research and apply complex on-account transactions that aren’t automatically applied.
  • Correspond with the bank to resolve lockbox deposit issues.
  • Liaison and coordination with Sponsored Financial Reporting on related customer payments.

• Reconciliation and Unit Support 15%

  • Reconcile merchant/bank card payments with sales activity, research and resolve discrepancies.
  • Reconcile Accounts Receivable to General Ledger, other departmental reconciliations.
  • Correspond with customers, departments and/or bank card processors regarding online credit card payment questions or issues.
  • Compliance matters, including the annual external audit; internal audit recommendations; and departmental compliance with accounting policies and procedures.
  • Special projects as assigned, including participation in or support of financial system improvement projects.

• Professional Development 10%

  • Liaison, coordination with, and training of University departments on cash application issues, balance sheet account analysis, financial statement analysis, etc.
  • Participate in staff development based on individual needs, including ongoing skills training, DEI development, professional learning, service & scholarly activity, and engagement & well-being.

Qualifications

• Required Qualifications:

  • Bachelor’s Degree (BA/BS) plus at least two years of professional work experience or a combination of related education and work experience to equal six years.

• Preferred Qualifications:

  • Stellar customer service skills.
  • Adherence to daily, weekly, monthly deadlines.
  • Ability to prioritize work commitments to meet team goals.
  • Ability to break down complex information to effectively solve problems, working with departments and customers to ensure understanding.
  • Focus on continuous improvement.

Pay and Benefits

Pay Range: $55,952 - $59,500; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented Staff

How To Apply

To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required application materials: Resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.