Payment Application Manager

About the role

The Payment Application Manager oversees the accurate and timely application of client payments, playing a crucial role in maintaining financial integrity and smooth account reconciliation.

Responsibilities

• Lead the Payment Application team, ensuring efficient and accurate daily operations.
• Monitor daily cash posting, customer refunds, write-off processing, and transfer requests.
• Oversee the posting of incoming payments (checks, wires, ACH, credit card transactions) to client accounts.
• Ensure proper allocation of payments to invoices, resolve discrepancies, and handle unapplied cash.
• Collaborate with the Collections team to address payment issues and support resolution of outstanding balances.
• Maintain and improve internal controls and procedures related to payment application.
• Monitor and report on unapplied cash, payment trends, and reconciliation metrics.
• Work closely with billing, collections, and accounting teams to ensure alignment and data integrity.
• Aid in month-end and year-end closing activities related to cash receipts.
• Train, mentor, and develop team members to enhance performance and professional growth.
• Support audits and compliance reviews by providing documentation and process insights.
• Stay updated on technological advancements in the Payment Application space and leverage AI to boost productivity, where applicable.
• Ensure thorough documentation of processes to support training.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field, required.
• A combination of education and experience considered in lieu of a degree.
• 5+ years of experience in payment application or accounts receivable, with at least 3 years in a supervisory or management role.
• Experience in a law firm or professional services environment preferred.
• Experience with the collection of legal accounts preferred.

Skills

• Familiarity with 3E and ARCS.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Excel and financial reporting tools.
• Strong leadership skills with the ability to manage people and motivate them to achieve goals.
• Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong accounting, analytical, mathematical, and problem-solving skills.
• Strong attention to detail; high level of accuracy a must.

Physical Demands

• Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds.
• Sitting most of the time.
• Walking and standing often.