Payment And Billing Services

Join the Billing Services Team of one of the world's largest privately held insurance companies.

About The Role

Are you passionate about helping customers and solving problems? We're seeking a Customer Service Advisor to join a dynamic Billing Services team. In this role, you'll assist customers with billing-related inquiries, provide solutions, and ensure every interaction delivers an exceptional customer experience. No two days are the same. Every customer situation is unique, making this an ideal opportunity for someone who enjoys critical thinking, communication, and problem-solving in a fast-paced environment.

Responsibilities

• Provide exceptional service to customers through inbound phone calls and email communications.
• Handle billing-related inquiries, concerns, and complaints with professionalism and empathy.
• Research and resolve customer issues by navigating multiple systems and applications.
• Take ownership of customer concerns from initial contact through resolution.
• Collaborate with internal departments and business partners to ensure timely issue resolution.
• Maintain accurate documentation and follow established processes and guidelines.
• Adapt to changing business needs and support other teams as required.
• Complete additional assignments and projects as assigned.

What to Expect

• Average of 20-30 customer interactions per day via phone and email.
• Each customer situation is different, providing variety and continuous learning opportunities.
• Comprehensive training on company systems, processes, and products.

Schedule

Training Schedule
Monday-Friday
8:00 AM - 4:30 PM CST

Regular Work Schedule
Monday-Friday
10:30 AM - 7:00 PM CST
Schedule flexibility is required, as business needs may occasionally impact shift hours.

Work Environment

• 100% Onsite
• 5 Days Per Week In Office

Qualifications

• Strong customer service and communication skills.
• Ability to remain professional and solution-oriented in challenging situations.
• Comfortable navigating multiple computer systems simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a collaborative team.
• Previous customer service, call center, retail, hospitality, or administrative experience is a plus, but not required.

Pay

The pay range for this position is $20.00/hour. After 6 months, there is an opportunity to convert to a permanent employee at $42,500 annual salary.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include the following:

• Generous PTO
• 13 Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Critical Illness, Accident, and Hospital coverage

This is a Contract to Hire position based out of O'Fallon, MO.