Payer Coordinator

About the role

This role supports revenue cycle operations by managing escalated payer issues through Kaleida Health leadership, revenue cycle departments, contracting, finance, and various payers. The Revenue Cycle Payer Coordinator provides direct ownership and accountability to source, obtain, process, audit, and analyze payer data, and supports revenue cycle operations and reimbursement analysts with payer issues as they arise. The position also delivers root‑cause analysis, trends payer concerns, and provides feedback to Kaleida Health leadership and payers. Collaboration with contracting and finance ensures timely and accurate payment for services rendered. The role works under general supervision, follows established protocols, and maintains confidentiality of all information. It reports to the Director of the Revenue Cycle.

Responsibilities

• Manage escalated payer issues through leadership, revenue cycle departments, contracting, finance, and payers.
• Source, obtain, process, audit, and analyze payer data.
• Support revenue cycle operations and reimbursement analysts with emerging payer issues.
• Provide root‑cause issue analysis and trend payer concerns.
• Deliver feedback to Kaleida Health leadership and payers.
• Collaborate with contracting and finance to ensure timely, accurate payment for services rendered.
• Maintain confidentiality of all information.
• Follow established protocols and procedures under general supervision.

Requirements

• BS – Bachelor of Science in Business, Healthcare Administration, or a related field (required).
• 3 years of experience in a revenue cycle operational role within a complex multi‑entity organization or large complex (required).
• 5 years of experience in a revenue cycle operational role within a complex multi‑entity organization or large complex (preferred).

Working Conditions

• Location: Larkin Building, Exchange Street, Buffalo, NY.
• Work type: Full‑Time, Shift 1.
• Standard hours: 75 hours bi‑weekly (9 AM – 5 PM).
• No weekend/holiday work required.
• No on‑call or rotation required.
• Work arrangement: Onsite.
• Essential weight requirement: Sedentary (up to 10 lb).
• Union code: N00 – Non‑Union.

Pay

Salary range: $64,535.64 – $88,744.11 per year. Pay frequency: Bi‑weekly. Wage will be determined based on experience, qualifications, internal equity, and any applicable collective bargaining agreement.