Patties and Pints - Bus Person

About the role

Responsible for cleaning, resetting, and maintaining the dining area in accordance with department specifications. Assists the food service team in accommodating the needs of our guests while ensuring guest satisfaction during their dining experience. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. This position relies on limited experience, instructions, pre-established guidelines, and good judgment.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Clear all tables and reset them for new seating, ensuring tables are set in accordance with venue standards.
• Ensure guests are achieving a pleasurable dining experience.
• Assist Food Servers in serving throughout their meal, observing the guests for any requests for service.
• Clear all dishes from the table after guests are through eating, continually providing them with a clean, neat eating area.
• Perform as a team member with venue Host, Supervisors, Food Servers, and Kitchen Staff in maintaining a smooth and efficient operation.
• Work in a fast-paced, busy, and somewhat stressful environment while maintaining physical stamina and proper mental attitude.
• Maintain side station to sanitary and professional levels; complete side work and restocking side stations in a detailed and organized manner.
• Follow the Sequence of Exceptional Service Points according to the venue’s training manual.
• Demonstrate flexibility and adaptability to a changing clientele and environment.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.
• Support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Other duties as deemed necessary by Supervisor, Manager, and/or Department Director.

Requirements

• High school diploma or GED equivalent.
• Positive attitude and willingness to learn.
• Strong organizational and interpersonal skills.
• Ability to work in a team unit and take direction from management.
• Ability to communicate effectively in English, including reading and interpreting documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or team members.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must successfully pass applicable auditions or skill testing.

Preferred Qualifications

• Previous experience in a casino or gaming environment.

Physical Requirements

• Clear vision (close, distant, peripheral, and depth perception) for navigating office and casino environments, reading reports, and operating data processing equipment.
• Regularly required to talk and hear.
• Occasionally required to sit and use hands to manipulate, handle, or feel.
• Required to stand for the majority of the shift; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Working Conditions

• The Casino is open 24 hours per day, seven days per week; flexibility to work any and all shifts is required.
• Exposure to second-hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• Subject to inside environmental conditions, which provide protection from weather but not necessarily from temperature changes.
• Occasionally subject to outside environmental conditions and wet and/or humid conditions.
• Noise level in the work environment is usually moderate; increases to loud when on the casino floor.

Benefits

Valley View Casino & Hotel offers amazing benefits that focus on you, your family, and helping you reach your lifetime goals. Named one of San Diego's Best Places To Work by the San Diego Business Journal, we provide a fun and exciting environment with opportunities for advancement.