Patient TV Support Rep | NorthShore Hospital (Fri, Sat, Sun)

About the role

We are looking for a friendly, customer‑focused Part‑Time Patient TV Support Representative to join our pCare Services team. In this role you will provide in‑person support to hospital patients and staff, helping them use bedside TVs and other technology that keeps them informed, entertained, and connected during their stay. You will troubleshoot simple issues, answer questions, and ensure every patient has a positive experience with our services.

Primary Responsibilities

• Provide onsite support to customers—including patients and hospital staff—to ensure services meet or exceed expectations.
• Collaborate with other team members to troubleshoot and resolve any issues affecting services.
• Familiarize customers with the use of our interactive system and its features.
• Replace small defective equipment as needed (TVs, pillow speakers, phones).
• Perform other related duties as assigned.

Experience & Skills

• Exceptional customer service and communication skills.
• Self‑motivated and able to work independently in a fast‑paced environment.
• Basic computer skills.
• Customer service experience (1 year preferred).

Required Qualifications

• High school diploma or equivalent.
• Ability to work onsite at hospitals daily and travel between locations as needed.
• Must be able to lift 25 lb and climb a 6‑foot ladder.
• Must meet hospital requirements for immunizations and screenings, including COVID‑19 and flu vaccinations.

Schedule

• Days: Friday, Saturday, Sunday
• Hours: 12 PM – 6 PM

Location

North Shore University Hospital, 300 Community Drive, Manhasset, NY 11030