Patient Transportation Representative

About the role

MMM Holdings, LLC provides Medicare Advantage and Medicaid plans in Puerto Rico, operating under Elevance Health, Inc., a leading health company dedicated to improving the quality of life of communities in the United States. Through its affiliated companies, they serve more than 118 million people.

The Patient Transportation Representative is responsible for providing transportation services for members. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. The position may require up to 100% travel within designated regions in Puerto Rico (North, Metro, or Northeast). The ideal candidate will live within the assigned region; per policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted as required by law.

Schedule

This position works an 8-hour shift Monday through Friday within operational hours of 6:00 am - 11:00 pm. Alternate Saturdays may be required. Additional hours, including weekends or holidays, may be required based on operational needs.

Responsibilities

• Drives members/patients back and forth to their health service centers.
• Contacts the affiliate to confirm the coordinated service.
• Contacts the member to report they are near the pickup location.
• Follows up on the service provided, making changes in the status of services in the platform to ensure effective monitoring and compliance, and guarantee quality service.
• Works independently, is punctual, has attention to detail, is empathetic to the situations of others, and has strong communication and customer service skills.
• Drives long distances more than 3 days a week.

Requirements

• Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services.
• Category 4 Driver's License (Chauffer's license) in good standing.
• Certificate of Law 300.
• Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification or obtained within 15 days of hire.

Qualifications

• High school diploma/GED preferred.
• Associate degree in an area related to health preferred.
• 1 year of related customer service experience strongly preferred.
• Experience working with geriatric population preferred.
• Experience handling electronic equipment such as mobile phones and applications preferred.