Patient Transport & Hospital Operators Manager

About the Role

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our patient transport leadership team in the role of Transportation Operations Manager. This position is accountable for providing supervisory leadership, operational oversight, and customer support for the Transportation program across the Academic Health Center. The role includes 24-hour accountability and is a fully onsite position, Monday-Friday day shift, with availability to round to evenings, weekends, and possible on-call responsibilities.

Responsibilities

• Provide administrative direction and leadership of the Patient Transportation and shuttle teams.
• Establish the direction, implement best practices, and ensure patient satisfaction as it relates to patient and staff transportation.
• Serve as a liaison to other departments, physicians, and guests.
• Manage staffing, workflow coordination, service recovery, and performance improvement across multiple departments.
• Foster collaboration between teams and maintain a high standard of customer service.
• Ensure safe, efficient patient movement and effective communication throughout the hospital.
• Balance day-to-day operations with strategic initiatives that enhance both the patient and team member experience.

Qualifications

• Bachelor’s degree in a healthcare-related field preferred or equivalent patient transport experience in lieu of degree.
• Minimum of 5+ years of experience in a combination of roles in transport, demonstrating significant clinical knowledge, leadership, and project management.
• Knowledge of state and federal regulatory agency guidelines or laws relative to assigned area.
• Ability to lead quality improvement initiatives, plan and manage resource utilization, and apply organizational personnel policies and procedures.
• Strong written and verbal communication skills, including the ability to communicate sensitive issues with all levels of employees/management.
• Experience managing multiple complex projects involving multiple customers.
• Ability to facilitate and lead work groups and pioneer effective quality improvement initiatives.
• Experience preparing and adhering to Service Level Agreements with stakeholders/customers.

Skills

• Strong operational and people leadership experience.
• Excellent communication and relationship-building skills with all levels of employees and management.
• Ability to resolve conflict, drive accountability, and utilize data to improve performance.
• Adaptability, visibility, and capability to balance operational and strategic responsibilities.
• Comfort with clinical issues and physicians.
• Knowledge of software applications and comfort with using technology.
• Ability to support and mentor employees and collaborate effectively with a multi-disciplinary team.

Key Relationships

Reports to: Support Services Director
Direct Reports: 26-30
Key Relationships: EVS, RNs, Trimedics

Indiana University Health is the largest health system in Indiana, with nearly 40,000 team members, 16 hospitals, and $8.64 billion in operating revenue. We are dedicated to a fair hiring process and committed to equal opportunity and nondiscrimination for all individuals. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state, or local law.