Patient Transport Manager

About the role

This position is located at Lankenau Hospital in Wynnewood, PA. You will manage the day-to-day operations in the Central Transportation Department, including the movement of patients and equipment throughout the hospital complex, dispatching of work, and tracking activities in the computer with Teletracking.

Responsibilities

• Provide leadership, direction, and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to the safe transportation of patients.
• Schedule and make job assignments as necessary, while maintaining a clean and safe environment.
• Manage day-to-day operations to meet compliance with Aramark Healthcare+ and facility standards, including safety, policies, and procedures.
• Train others in procedures and policies.
• Provide exceptional customer service to all clientele; train, hire, and supervise staff; schedule and staff appropriately, while maintaining excellent relationships with all parties involved.
• Plan, direct, and control the work of transporters and dispatchers to ensure the safe, courteous, and timely processing of all requests for patient movement, as well as removal and delivery of stretchers and wheelchairs. Assist in transporting and dispatching as needed.
• Handle managerial situations effectively, including planning, control, problem-solving, and communication. Use good judgment in decision-making.
• Complete daily rounds with user departments to increase customer satisfaction and monitor work performance. Perform service recovery as needed to ensure patient and customer satisfaction.
• Prepare employee performance evaluations and competencies for approval and review them with employees before required deadlines.
• Minimize errors, maximize productivity, and maintain high quality by checking and monitoring data, staffing, and work in the department; track metrics. Develop and maintain systems for organizing work and information. Actively explore ways to improve quality of input and output.

Requirements

• Supervisory or management experience with the ability to lead a team required.
• Bachelor’s degree or equivalent experience.
• Healthcare experience preferred.
• Patient Transportation Management experience desired.
• Strong leadership and communication skills required.
• Basic computer skills required.
• Experience using the EPIC system is a plus.