Medical Transport Manager

About the role

Responsible for the daily transportation operations of the Interfacility and/or High-Risk Specialty Medical Transport program of the facility or assigned area, as part of the Patient Logistics Center team. Manager will adhere to the Patient Logistics Center’s Standards of Patient Care to deliver safe, quality patient care. Expected to problem solve, and communicate, under the direction of the Medical Transport Director of Operations, with HCA hospitals, medical staff, administrators, department heads, and nursing staff to medical transportation. Lead and manage all members of these teams and work directly with the Med Transport Directors/AVP’s/VPs to maximize volume growth and provide optimized services to HCA customers.

Responsibilities

• Provide leadership, management and administration of all aspects of the interfacility medical transport department in order to ensure organizational mission and objectives are met
• Develop relationships and processes that will enhance access to HCA facilities, services, physicians, and health care professionals
• Guide the operations of High-Risk Specialty Team transports (if applicable)
• Hire and maintain appropriate staffing levels and utilization of personnel and ensure the highest quality of professional skill
• Provide a structured means for policy and procedure development through regularly scheduled staff meetings allowing for continual evaluation, review, and update of standards, functions, goals, and objectives
• Provide recommendations for outreach activities/initiatives and is involved in applicable outreach committees
• Attend HCA Corporate Medical Transportation meetings and training
• Promote HCA culture of excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient and customer needs
• Manage capital/operational budget, strategic planning, customer relations, marketing, and outreach activities of the Medical Transportation team within the Patient Logistics Center
• Manage and collaborate with facility and division leaders, all activities, changes and stakeholder relationships related to medical transportation
• Consult with HCA Corporate and Division legal advisors on the interpretation and enforcement relevant regulations and laws pertinent to department functions
• In conjunction with the Med Transport Directors, AVP’s, VP’s, collect, correlate, analyze, and interpret operational, financial, and statistical data
• Inform and advise appropriate members of the HCA Senior Management team of potential business opportunities
• Assist with development of new programs/services
• Demonstrate responsibility for the containment of costs through appropriate ordering of supplies, recovery of service charges, and conservation of supplies
• Monitor department expenditures to ensure compliance with budget limits
• Respond promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency
• Develop standards of performance, conduct annual performance evaluation, and initiate or make recommendations for HR actions
• Provide leadership development to all staff for effective problem identification and resolution, and for efficient day-to-day operations

Requirements

• Associate’s degree in a health-related field preferred
• EMT-P or RN licensure required
• Knowledge of the principles and practices of hospital and clinical operations and/or healthcare management
• Knowledge of the principles and practices of interfacility emergency medical services operations and management
• Participative management style and an ability to work in a matrixed environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, HCA Patient Logistics Center leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Knowledge of and ability to operate relevant medical equipment
• Obtain knowledge of state and national rules and regulations
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Knowledge of productivity, financial operations and reporting systems
• Proficient in Microsoft Office applications, Internet searches, and relevant databases
• Ability to work independently and under pressure to follow through on issues
• Ability to communicate clearly and concisely, both verbally and in writing
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Ability to work effectively with other employees and external parties

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts