Patient Transport Dispatcher - PRN

About the role

Join us at Cleveland Clinic Akron General Hospital where we provide world-class care to our community. We are committed to patient-centered care and offer a unique opportunity to make a difference in patients' lives.

Responsibilities

• Coordinate patient transportation services through the accurate and timely dispatch of customer requests and efficient assignment of transport personnel.
• Ensure patients have access to the attention and treatment they need.
• Prioritize and distribute patient related tasks to Transporters in a timely and effective manner.
• Input accurate and timely information into transportation software to ensure proper identification and safety of patient care.
• Resolve and follow up on dispatch problems related to patient, visitor, staff or employee complaints.
• Maintain daily sign-in/out and shift logs.
• Monitor productivity and response times in accordance with department quality standards and report variances to management.
• Identify system-related problems and react quickly to escalate issues to appropriate personnel for corrective action.
• Compile special reports from system as requested by management.
• Transport patients during peak periods or emergencies as called upon.

Requirements

• High School Diploma or GED
• Ability to type a minimum of 30 wpm and successful completion of an alphanumeric data entry test
• Proficient in the use of computer software (e.g. MS Word, Excel, Windows environment)

Qualifications

• Personal Protective Equipment: Follows standard precautions using personal protective equipment as required

Skills

• Excellent listening skills and telephone etiquette under heavy call volume
• Utilize telephone, fax, paging system and computer software to prioritize and distribute patient related tasks

Benefits

Not specified

Pay

• Minimum hourly: $16.50
• Maximum hourly: $16.50

Schedule

PRN caregiver works variable hours between 5:30AM – 9:00PM