Patient Transport Dispatcher

About the role

Perform clerical and clinical work covered by standing instructions that require general knowledge of department or hospital procedures. Also, transports patients within Parkland Health and outpatient clinics using wheelchairs, stretchers, beds, or gurneys to ensure patient safety. Dispatches patient transporters throughout the hospital as needed to maintain consistent patient flow and throughput.

Requirements

• Education: High school diploma/GED.
• Experience: Must have (2) years of experience as a patient transporter, preferably in a healthcare environment. Prefer (3) years' experience as a patient transporter, preferably in a hospital environment, or any other relevant healthcare experience.
• Certification/Registration/Licensure: Must have current CPR-Heart Saver course completion card within 90 days of hire and/or placement from one of the following: American Heart Association, American Red Cross Rescuer. Must have National Child Passenger Safety Certification within 1 year of hire.

Skills

• Must be able to read and write.
• Must be able to demonstrate a proven track record of providing assistance, answering complaints, and expediting services.
• Must have very strong interpersonal skills and the ability to represent Parkland in a positive manner.
• Must exhibit caring, service-oriented behaviors toward people encountered and be able to defuse emotionally charged situations.
• Must be able to apply sound judgment to satisfy a variety of questions and problems from patients and visitors.
• Must be able to follow both oral and written directions.
• Must be able to communicate effectively with patients, nurses, physicians, and other hospital personnel.
• Must have basic math skills.
• Must complete within 1 year of hire and/or placement a Preventive Back Injury & Proper Lift Technique class and demonstrate proficiency.
• Must be proficient in the internal application of Transport Tracking software.
• Must be able to rotate through the dispatcher role for Transport Tracking.

Responsibilities

• In coordination with Patient Transport leadership, dispatches assigned staff.
• Ability to train new employees, providing day-to-day job assistance, teaching, and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills.
• Maintains the daily workflow to ensure lunches are taken on time.
• Utilizes EPIC Transport Dashboard to dispatch transporters throughout the hospital to ensure timely response to transportation requests.
• Identifies ways to improve customer (internal as well as external) satisfaction and makes recommendations to the supervisor.
• Works