Patient Transfer Coordinator | EMT| LPN | RN | Shelby Oaks | FT | Evening

About the role

The Patient Transfer Coordinator optimizes and prioritizes patient flow activities throughout the System, as well as coordinates and facilitates the patients' entry into MLH from other health care facilities. The incumbent is responsible for coordinating inpatient bed assignments for patients at Methodist LeBonheur Healthcare, answering calls received to the transfer center, collecting information relevant to caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and/or department.

Responsibilities

• Coordinates bed assignments accurately and timely across MLH facilities
• Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller
• Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information
• Dispatches transports in accordance with Policy and Procedure
• Dispatches calls in a correct and efficient manner in accordance with Policy and Procedures
• Maintains a high degree of familiarity and demonstrates compliance with all established policies and procedures related to coordination of patient referral and transport

Requirements

• Education/Formal Training Requirements: Required - Technical Degree or Diploma in Emergency Medical Technician (EMT); Preferred - Technical Degree or Diploma in Medical Assistant; Nursing; Paramedic; Respiratory Care
• Work Experience Requirements: Required - EMT, Paramedic, RRT, LPN, RN 1-3 years; Preferred - medical call center experience with a Certified Medical Assistant background 3-5 years
• Licenses and Certifications Requirements: Required - Advanced Emergency Medical Technician - National Registry Of Emergency Medical Technicians; Preferred - Registered Nurse; Arkansas - Arkansas State Board of Nursing; Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board; Preferred - Certified Clinical Medical Assistant - National Healthcareer Association; Preferred - Registered Nurse; Mississippi - Mississippi Board of Nursing; Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health; Preferred - Registered Nurse; Tennessee - Tennessee Board of Nursing; Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing; Preferred - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing; Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division; Preferred - NCCT Medical Assistant - National Center for Competency Testing; Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing; Preferred - AAMA Certified Medical Assistant - The American Association of Medical Assistants; Preferred - Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care; Preferred - AMT Registered Medical Assistant - American Medical Technologists; Preferred - Emergency Medical Personnel Arkansas - Arkansas Department of Health
• Knowledge, Skills and Abilities: Ability to understand and prepare moderately complex written materials, such as patient records; Ability to communicate verbally with all levels of associates, management, physicians, patients and their families; Ability to work without close supervision and to exercise independent judgment in a professional area; Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities; Ability to type and utilize computer systems and call center software to meet the necessary requirements; Ability to organize multiple tasks and projects and maintain control of workflow; Demonstrates a working knowledge of EMTALA rules and regulations; Ability to multi-task in fast paced, call center environment

Qualifications

A Brief Overview: The Patient Transfer Coordinator optimizes and prioritizes patient flow activities throughout the System, as well as coordinates and facilitates the patients' entry into MLH from other health care facilities. The incumbent is responsible for coordinating inpatient bed assignments for patients at Methodist LeBonheur Healthcare, answering calls received to the transfer center, collecting information relevant to caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and/or department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Skills

Ability to understand and prepare moderately complex written materials, such as patient records. Ability to communicate verbally with all levels of associates, management, physicians, patients and their families. Ability to work without close supervision and to exercise independent judgment in a professional area. Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities. Ability to type and utilize computer systems and call center software to meet the necessary requirements. Ability to organize multiple tasks and projects and maintain control of workflow. Demonstrates a working knowledge of EMTALA rules and regulations. Ability to multi-task in fast paced, call center environment.

Benefits

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Pay

N/A

Schedule

N/A