Patient Svcs Rep (PSR) - Primary Care Clinic (Orland Park)

About the role

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Works 1-2 late nights per week and weekend rotation.
• Supports providers, connects with patients, and helps ensure a seamless, compassionate experience every day.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Skills

• Excellent communication and interpersonal skills.
• Ability to handle stressful situations.
• Attention to detail.
• Basic computer skills.

Benefits

Benefits Eligible Yes

Pay

Pay Range $19.80 - $29.70

Schedule

Full time position