Patient Support St. Mary'S MOB

About the role

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they’re our employees. We’re an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. At Prevea Health, the Patient Support role involves greeting and assisting patients and visitors upon arrival, offering guidance, support, and referrals to ensure a welcoming and efficient clinic experience.

Responsibilities

• Welcomes patients and visitors as they enter clinic/department.
• Directs them to appropriate location including clinical, ancillary or business areas.
• Helps patients needing assistance.
• Transfers patients in/out of wheelchairs using body mechanics techniques.
• Follows clinic protocol in alerting appropriate personnel in emergency situations.
• Handles customer concerns in helpful, objective manner, involving manager as appropriate.
• Arranges for necessary transportation including cabs, clinic vans.
• May assist in maintaining waiting areas.
• Maintains lost and found.

Requirements

Education: High School Diploma and/or GED required.

Experience: Minimum of one year of customer service experience (1‑3 years preferred) or volunteer position preferred.

Physical demands: Stand – constantly; Walk – constantly; Drive – occasionally; Bend (Neck) – frequently; Bend (Waist) – frequently; Squat – occasionally; Twist/Turn (Neck) – frequently; Twist/Turn (Waist) – frequently; Lift/Carry 0‑10 lbs – frequently; Lift/Carry 11‑25 lbs – frequently; Lift/Carry 26‑35 lbs – frequently; Lift/Carry 36‑50 lbs – occasionally; Push/Pull 26‑35 lbs – occasionally; Push/Pull 36‑50 lbs – constantly; Push/Pull 51‑75 lbs – constantly.

Skills

• Knowledge of customer service concepts including importance of appropriate image.
• Knowledge of clinic policies/procedures, department locations/personnel.
• Knowledge of emergency protocols.
• Skill in appropriate welcoming techniques.
• Skill in providing current directions to visitors.
• Skill in behaving appropriately in all situations including emergencies and use of equipment.
• Ability to communicate clearly and positively with all types of customers and can establish/maintain cooperative working relationships.
• Ability to follow oral and written instructions.
• Ability to maintain attractive lobby/waiting areas.

Benefits

Part‑time benefit eligible.

Schedule

Part‑time, 21 hours per week; works 3, 7‑hour days.