Patient Support

Job Summary

At Prevea Health, the Patient Support role involves greeting and assisting patients and visitors upon arrival, offering guidance, support, and referrals to ensure a welcoming and efficient clinic experience.

Responsibilities

• Welcome patients and visitors as they enter the clinic/department.
• Direct them to the appropriate location, including clinical, ancillary, or business areas.
• Assist patients who need help.
• Transfer patients in and out of wheelchairs using proper body‑mechanics techniques.
• Follow clinic protocol for alerting appropriate personnel in emergency situations.
• Handle customer concerns in a helpful, objective manner, involving a manager as appropriate.
• Arrange necessary transportation, such as cabs or clinic vans.
• Assist in maintaining waiting areas as needed.
• Maintain the lost‑and‑found.

Education and Qualifications

• High School Diploma and/or GED (required).
• 1–3 years of relevant experience.
• Minimum of one year of customer service experience or volunteer experience.

Preferred Skills and Abilities

• Knowledge of customer service concepts, including the importance of appropriate image.
• Knowledge of clinic policies/procedures and department locations/personnel.
• Knowledge of emergency protocols.
• Skill in appropriate welcoming techniques.
• Skill in providing current directions to visitors.
• Skill in behaving appropriately in all situations, including emergencies and use of equipment.
• Ability to communicate clearly and positively with all types of customers and to establish/maintain cooperative working relationships.
• Ability to follow oral and written instructions.
• Ability to maintain attractive lobby/waiting areas.

Physical Demands

• Stand – constantly.
• Walk – constantly.
• Drive – occasionally.
• Bend (neck) – frequently.
• Bend (waist) – frequently.
• Squat – occasionally.
• Twist/turn (neck) – frequently.
• Twist/turn (waist) – frequently.
• Lift/carry 0–10 lb – frequently.
• Lift/carry 11–25 lb – frequently.
• Lift/carry 26–35 lb – frequently.
• Lift/carry 36–50 lb – frequently.
• Push/pull 26–35 lb – occasionally.
• Push/pull 36–50 lb – constantly.
• Push/pull 51–75 lb – constantly.
• Reach above shoulder level – constantly.

Schedule

This is a PRN (as‑needed) position with no set schedule. The role is not benefit‑eligible.